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  • SENIOR SUPPORT ENGINEER- Experience with software development in Java, “C”, Oracle and U la ACTIV RECRUITMENT GRUP în BUCHAREST

SENIOR SUPPORT ENGINEER- Experience with software development in Java, “C”, Oracle and U la ACTIV RECRUITMENT GRUP în BUCHAREST

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By Antonia Iriza 1655 days ago

The employee will be involved in supporting a large range of software products in the field of

mobile telephony, mobile commerce, telecoms messaging and telecoms interworking using state the-art technologies.

Duties & Responsibilities

Provide expert level support to customers located worldwide (via telephone, defect

tracking tool, email)

Assist customers with operation and configuration of the supported software

Ensure that the problems reported by customers are properly understood

Assure that the investigation results are properly communicated to the customer

Ensure that the proposed solutions are understood correctly by the customer

Make sure problems are solved promptly within the customer SLAs

Achieve customer satisfaction and support metric goals

Fix the software based on specification documents or other

defect is fixed in all the supported versions of the software

Create and execute software test plans

Enhance software created in earlier projects

Install and integrate software that has been developed on customers’ system

Update technical documentation for software that has been developed.

Sometimes train customer support staff


Develop software according to agreed standards based on ISO 9001

Agree and execute a Staff Development Concept to constantly improve professional skills

relevant to the business.

Take part in an out of hour third

Team-leading and expert in areas to be defined


A good university degree in Computer Science or a related discipline.

Minimum 2 years full-time working experience in an IT company after completing your degree.

Experience with software development in Java, “C”, Oracle and U

Experience with Oracle database.

Experience with high performance systems and computer communications protocols.

Excellent written and spoken English.

Highly motivated and ability to work in small teams.

Ability to work under pressure and to strict de

Highly organized and detail oriented.

Experience with contact to customers

Self sufficient/self starter who can work with little or no direction

Prior Customer Support Experience

Knowledge of mobile telecoms

Additional advantage

Knowledge of scripting languages, Corba, Application Servers

Company offers

Competitive remuneration

Flexible and professional working environment

International projects with professional growth and travel opportunities

Work in a young and dynamic team

Laptop and mobile phone (including an agreed monthly amount for personal calls)

Competitive medical subscription, including family members (wife/husband and children)

Various trainings, courses and certifications opportunities, company granted

Meal tickets

1 additional holiday day /employment year celebration

Frequent team-buildings and social events; relaxation room in the office space


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