The employee will be involved in supporting a large range of software products in the field of
mobile telephony, mobile commerce, telecoms messaging and telecoms interworking using state the-art technologies.
Duties & Responsibilities
Provide expert level support to customers located worldwide (via telephone, defect
tracking tool, email)
Assist customers with operation and configuration of the supported software
Ensure that the problems reported by customers are properly understood
Assure that the investigation results are properly communicated to the customer
Ensure that the proposed solutions are understood correctly by the customer
Make sure problems are solved promptly within the customer SLAs
Achieve customer satisfaction and support metric goals
Fix the software based on specification documents or other
defect is fixed in all the supported versions of the software
Create and execute software test plans
Enhance software created in earlier projects
Install and integrate software that has been developed on customers’ system
Update technical documentation for software that has been developed.
Sometimes train customer support staff
Develop software according to agreed standards based on ISO 9001
Agree and execute a Staff Development Concept to constantly improve professional skills
relevant to the business.
Take part in an out of hour third
Team-leading and expert in areas to be defined
A good university degree in Computer Science or a related discipline.
Minimum 2 years full-time working experience in an IT company after completing your degree.
Experience with software development in Java, “C”, Oracle and U
Experience with Oracle database.
Experience with high performance systems and computer communications protocols.
Excellent written and spoken English.
Highly motivated and ability to work in small teams.
Ability to work under pressure and to strict de
Highly organized and detail oriented.
Experience with contact to customers
Self sufficient/self starter who can work with little or no direction
Prior Customer Support Experience
Knowledge of mobile telecoms
Knowledge of scripting languages, Corba, Application Servers
Flexible and professional working environment
International projects with professional growth and travel opportunities
Work in a young and dynamic team
Laptop and mobile phone (including an agreed monthly amount for personal calls)
Competitive medical subscription, including family members (wife/husband and children)
Various trainings, courses and certifications opportunities, company granted
1 additional holiday day /employment year celebration
Frequent team-buildings and social events; relaxation room in the office space
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